全自動三坐標(biāo)測量儀主機介紹Introductionof Basic Machine：
1. 機型名稱Model Name：Daisy121510三坐標(biāo)測量機Daisy121510 Coordinate Measuring Machine
2. 測量范圍Measuring range：1200×1500×
3. *大承重Load capacity：
全自動三坐標(biāo)測量儀主機特點HostFeatures：
1. DAISY系列測量機采用的有限元分析設(shè)計方法，使其具有機械結(jié)構(gòu)剛性強、幾何誤差小，具有高精度、高性能和高穩(wěn)定性的優(yōu)點。
Adoption of advanced F.E.M. (finite element method) makes it have a strongrigidity, small geometry error, high precision, high performance and highstability.
2. 機械整體結(jié)構(gòu)采用剛性結(jié)構(gòu)好、質(zhì)量輕的全封閉框架移動橋式結(jié)構(gòu)。其結(jié)構(gòu)簡單、緊湊、承載能力大、運動性能好。
The mechanical overall structure adopts strong rigidity, light weight andclose frame movable bridge structure, which is simple, compact and has strongloaded capacity and good moving performance.
3. 固定上等花崗巖測試臺，使其具有承載能力強、裝卸空間寬闊、便捷。
Granite fixed workable ensures strong heavy load, expanse and simplicityfor assembly and unassembly.
4. Y向?qū)к壊捎醚辔彩?，定位精度高，穩(wěn)定性能好。
Y axis guideway adopts dove tail type, which has high precision and goodstability.
5. 三軸采用上等花崗巖，熱膨脹系數(shù)小，三軸具有相同的溫度特性，因而具有良好的溫度穩(wěn)定性、抗實效變形能力，剛性好、動態(tài)幾何誤差變形小。
Three axis’s adoption of quality granite guarantees small coefficient inthermal expansion and uniform temperature specialty so that it serves toexcellent stability in temperature, good anti-transmogrification, strongrigidity and small geometrical error in motion.
6. 三軸均采用自潔式預(yù)載荷高精度空氣軸承組成的靜壓氣浮式導(dǎo)軌，軸承跨距大，抗角擺能力強，阻力小、無磨損、運動更平穩(wěn)。
Three axis’s adoption of quiescent air pressure air-bearing guide way,comprised of air bearings which are self-cleaning, pre-loading and highprecision, guarantees the large span of bearings, strong anti-sways, smallresistance, no abrasion and stable motion.
7. 橫梁采用精密斜梁設(shè)計技術(shù)(已獲磚利)，重量輕、重心低、剛性強，動態(tài)誤差小，確保了機器的穩(wěn)定。
Crossbeam’s adoption of precise designing technology of inclined girder(patent) guarantees the machine’s lightweight, low center of gravity, strongrigidity and small error in motion so that the stability of the machine isstrengthened.
8. 采用國外進口反射式金屬帶狀光柵計量系統(tǒng)，與大多數(shù)工件具有相近的熱膨脹系數(shù)，確保了良好的重復(fù)精度。
Adoption of world famous reflecting metal tape measuring scale system,which has a close thermal expansion coefficient with most work piece and assurea good repeatability.
9. 驅(qū)動系統(tǒng)采用的高性能直流伺服電機、齒形帶傳動裝置，確保傳動更快捷、更精準(zhǔn)、運動性能更佳。
Drive system adopts world famous high performance DC servo drive system anddentiform tape gearing, which guarantee the drive’s fastness, precision andperfect movement.
10. Z軸采用氣缸平衡裝置，極大的提高了Z軸的定位精度及穩(wěn)定性。
Z-axis adopts cylinder equilibrator system, which improves orientationprecision and stability greatly for Z axis.
11. 控制系統(tǒng)采用歐洲坐標(biāo)測量機專用數(shù)控系統(tǒng)，具有的上下位機式的雙計算機系統(tǒng)，從而極大地提高系統(tǒng)的可靠性和抗*力，降低了維護成本。
Control system adopts well-known exclusive Europe Internationally advancedup-down dual computers control system, which improves the system’s reliabilityａnd anti-jamming capacity greatly.
12. 軟件采用具有獨立知識產(chǎn)權(quán)的、功能強大的AC-DMIS測量軟件包，其完善的測量功能和聯(lián)機功能，為用戶提供了上乘的測量解決方案。
Software adopts self-owned intellectual property and strong function AC-DMSsoftware. With its perfect measuring and online function, it will meetcustomer’s challenging demａnd with a comprehensive measurement solution.
全自動三坐標(biāo)測量儀技術(shù)指標(biāo)TechnicalIndex：
1. 測頭系統(tǒng) Probe System：
RENISHAW MH20i手動雙旋轉(zhuǎn)可分度測頭系統(tǒng)Manual double-rotary probe system
1.1. 測頭座分度機構(gòu)Total angular movement：
繞 A軸Axis(水平軸)：范圍 0°～90°*小步距15° 0° to 90° in 15° steps
繞B軸Axis(鉛垂軸)：范圍±180°，*小步距15° 0° to ±180° in 15° steps
空間位置Total number of positions：168個
重量Weight：
1.2. 測頭部分Probe：TP20測力模塊一個Includeone TP20 force module
感應(yīng)方向Sense direction：±X，±Y，＋Z
2. RENISHAW測針組Stylus Kit：
測針(單位：mm)：
| 訂貨號 | 型號 | 材料 | 測球直徑 | 長度 | 桿直徑 | 有效長度 | 數(shù)量(根) |
| A-5003-0033 | PS48R | 紅寶石測球/碳化鎢桿 | 1 | 20 | 0.8 | 12.5 | 1 |
| A-5000-3603 | PS2R | 紅寶石測球/不銹鋼桿 | 2 | 20 | 1.4 | 14 | 1 |
| A-5000-4160 | PS16R | 紅寶石測球/不銹鋼桿 | 3 | 20 | 1.5 | 17.5 | 1 |
| A-5000-4161 | PS17R | 紅寶石測球/不銹鋼桿 | 4 | 20 | 1.5 | 20 | 1 |
| A-5000-7807 | PS8R | 紅寶石測球/不銹鋼桿 | 2 | 10 | 1 | 6 | 4 |
| A-5000-3604 | PS1R | 紅寶石測球/不銹鋼桿 | 3 | 10 | 1.5 | 7.5 | 1 |
測針加長桿(單位：mm)：
| 訂貨號 | 型號 | 材料 | 直徑 | 長度 | 數(shù)量(根) |
| M-5000-7634 | SE7 | 不銹鋼桿 | 3 | 5 | 1 |
| M-5000-3647 | SE4 | 不銹鋼桿 | 3 | 10 | 1 |
| M-5000-3648 | SE5 | 不銹鋼桿 | 3 | 20 | 1 |
| M-5000-4162 | SE6 | 不銹鋼桿 | 3 | 30 | 1 |
測針中心座(單位：mm)：
| 訂貨號 | 型號 | 材料 | 中心尺寸 | 有效長度 | 數(shù)量(個) |
| A-5000-3627 | SC2 | 不銹鋼桿 | 7 | 7.5 | 1 |
測頭加長桿(單位：mm)：
| 訂貨號 | 材料 | 有效長度 | 上端直徑 | 下端直徑 | 數(shù)量(根) |
| PEL1 | 鋁 | 50 | 13 | 13 | 1 |
| PEL2 | 鋁 | 100 | 18 | 13 | 1 |
3. 校準(zhǔn)器Datum Tool：
標(biāo)準(zhǔn)球Datum Ball?25及萬向球座Kit T5：1套Set
4. 性能指標(biāo)Performance Data：
長度計量系統(tǒng)Length Measuring System：英國RENISHAW反射式金屬帶狀光柵尺Reflection metal-tape
grating scale.
分辨率Resolution：0.5?m
測量范圍Measuring Range：X
示值誤差Measuring Erro：MPEE≤(3.6+L/300)?m
探測誤差Probing Error：MPEP≤3.6?m
全自動三坐標(biāo)測量儀環(huán)境要求EnvironmentRequirement：
1. 溫度Temperature：20±
2. 濕度Humidity：40%～70%
3. 電源Power Supply：220V±10%50HZ～60HZ
4. 氣源Air Supply：≥0.55MPa
全自動三坐標(biāo)測量儀控制系統(tǒng)ControlSystem：
1. 歐洲坐標(biāo)測量機專用CNC控制系統(tǒng)。
Special CNC controller for CMM from European.
2. 采用的上、下位機式的雙計算機控制系統(tǒng)。
Internationally advanced up-down dual computers control system.
3. 支持多種測頭系統(tǒng)：觸發(fā)測頭、掃描測頭、光學(xué)CCD測頭、激光測量系統(tǒng)。
Support of multiple probe systems: touch-trigger probe, scanning probe,optical CCD probe, laser measuring system.
4. 內(nèi)置控制技術(shù)軟件，可實現(xiàn)四軸伺服驅(qū)動及運動狀態(tài)優(yōu)化調(diào)整。
Software of Built-in control technology to realize the servo drive for 4axis and optimal regulation of motional status and adjustment of servoparameter to make automatic optimization.
5. 支持RENISHAW全系列測頭連接系統(tǒng)PICS。
RENISHAW probe controller embedded to support the full series connectedwith PICS.
6. 內(nèi)含智能掃描控制系統(tǒng)。可實現(xiàn)空間輪廓曲線、曲面自動掃描控制。
Intelligent scanning control system embedded to achieve the automaticscanning control of spatial contour curve/surface.
7. 內(nèi)部采用*的連續(xù)運動軌跡插補算法，可進行測量軌跡的優(yōu)化整合，自動生成合理的測量運動軌跡。
Adoption of advanced interpolation algorithms for continuous motion trackto optimize the measuring track and automatically generate logical measuringmotion track.
8. 采用多種控制模式，提供多種安全保障功能。
Multiple control modes to provide multiple safety functionality.
9. 具有故障自診斷糾錯功能。
The functional self-diagnosis and self-correction for malfunction.
10. 具有內(nèi)部溫度監(jiān)控系統(tǒng)。
Monitoring system of interior temperature.
11. 內(nèi)部通訊采用多種接口標(biāo)準(zhǔn)，便于計算機聯(lián)網(wǎng)升級。
Multiple interface standards for intercommunication to ease computer’snetwork and upgrade.
12. 配置專業(yè)化的三軸聯(lián)動操縱桿及按鍵面板的操縱盒。
Specialized three-axis-linked joystick and the operation box with buttonpanel.
13. 輸入、輸出、光隔離具有良好的電氣可靠性、穩(wěn)定性、安全性及*的抗電磁*力，符合歐洲電氣安全標(biāo)準(zhǔn)。
Favorable electrical reliability, stability, security and super powerfulcapability of anti-interference and against electromagnetism in conformity withEuropean EC standard.
全自動三坐標(biāo)測量儀計算機系統(tǒng)ComputerSystem：
1. DELL計算機Computer：
CPU：雙核Dual Core
操作系統(tǒng)Operating System：Windows XP +SP2
內(nèi)存Memory：
硬盤Hard Disc：
顯卡Video Card：/GERFORCE
顯卡驅(qū)動推薦使用以下版本The drive of Video card recommended：WINXPVERSION 30.82
圖形庫Graphic Base：OPENGL(操作系統(tǒng)提供Provided by Operating System)
顯示器Display：19″液晶顯示器LCDdisplay
2. 打印機Printe：HP A4彩色噴墨Colorinkjet
3. 氣路連接件Pneumatic connecting parts：
SPCF-10-02+SBT-10-02管接頭Cable connector：1套set
?16～?25緊固膠管用卡箍Clipper：1套set
?10氣管Air cable：
全自動三坐標(biāo)測量儀軟件系統(tǒng)SoftwareSystem：AC-DMIS EXT測量軟件包MeasuringSoftware package
AC-DMIS 是我公司開發(fā)的新一代通用三維測量軟件包。以通過PTB認證的嚴(yán)謹(jǐn)算法為核心，以體現(xiàn)當(dāng)今上專業(yè)三維建模、數(shù)字模擬及CAD/CAM軟件開發(fā)**理念的高效、穩(wěn)定的開發(fā)平臺為基礎(chǔ)，融合我公司的**精神和在坐標(biāo)測量領(lǐng)域的豐富經(jīng)驗，AC-DMIS 通過其簡便易用的操作界面、豐富完善的功能、無限的可擴充性及ISO標(biāo)準(zhǔn)的公差評判為各界各種各樣的幾何量測量問題提供了有效、便捷、上乘的解決方案。幾千家的客戶群就是AC-DMIS強大測量功能軟件成功的見證者。
AC-DMIS, the new powerful generation of universal 3D measurement softwareresearched by
AC-DMIS.EXT的功能Main feature：
1. 支持多種控制系統(tǒng)如，UCC、PANTEC、SB等。
Support for multi-controller systems, UCC, PANTEC, SB etc.
2. 支持多種測頭，如：觸發(fā)式、連續(xù)掃描式、影像式和線激光等，方便進行多種形式的測量。
Probe system, trigger mode, continuous scanning mode, image mode and laserscan, etc, to satisfy all measurement requirements.
3. 模塊化的軟件結(jié)構(gòu)，具有無限的加掛各種專用軟件(齒輪、葉片、凸輪、蝸輪蝸桿等)及進行二次開發(fā)的可能。
Modularized software structure with the capability to add special software(gear, vane, cam, warm/wheel etc.) and secondary development.
4. 具有簡潔直觀的操作界面及可追溯的清晰的操作流程記錄。
With brief operation interface and traceability legible operation processtrack record.
5. 具有點、線、面、圓、圓柱、圓錐、橢圓、圓槽、方槽、圓、曲線等多種基本幾何元素的測量及評定。
Geometric measurement and evaluation: point, line, plane, circle, cylinder,cone, ellipse, round slot, rectangle, torus, sphere, curve and surface, etc.
6. 通過對元素的構(gòu)造、轉(zhuǎn)換、再現(xiàn)、投影、存儲/調(diào)用及相關(guān)計算，可實現(xiàn)對已測元素進行后續(xù)操作，得到設(shè)備不同狀態(tài)的轉(zhuǎn)換結(jié)果、角度、距離等。
Element construction, transform, reappear, projection, store, recall andrelation calculation to realize following operation of measured elements andobtain result, angle, distance, etc, under different machine status.
7. 強大的形位公差測量功能涵蓋了所有的相關(guān)內(nèi)容及評定方式，測量內(nèi)容包括直線度、平面度、圓度、圓柱度、輪廓度、垂直度、平行度、傾斜度、同軸度、同心度、對稱度、位置度、跳動誤差測量、徑向圓跳動、徑向全跳動、端面圓跳動、端面全跳動；公差規(guī)則包括獨立原則和相關(guān)原則等。
Powerful GD&T function includes all relative content and its evaluationitems, Straightness, Flatness, Roundness, Cylinder form, profile form,perpendicularity, Parallelism, Angularity, Coaxiality, Concentricity, Symmetry,Position, Axial runout, Radial runout, Total axial runout, Total radial runout;tolerance regulation includes RFS, LMC,MMC, etc.
8. 不同工件坐標(biāo)系的建立方式可滿足各種工件的測量和評定，包括適合于箱體類零件的工件位置找正，適合于復(fù)雜曲面類的RPS找正，適合于模具檢具類的三個中心點找正及曲面321找正等。
Multi-coordinates system alignment methods satisfy required measurement andevaluation for different parts, “part coord-sys” mode is used for shaped boxpart alignment; “RPS alignment” mode is mainly for complex surface partalignment, and “3 center point alignment” and “surface 321 alignment” modes aresuitable for model part alignment.
9. 支持多語言的隨意切換，公、英制的選擇，極、直坐標(biāo)系下測量的選擇等。
Support for instant switch of multi-language, length unit(mm, inch);coordinate system (Cartesian or polar) etc.
10. 具備清晰的樹形程序編輯器和方便快捷的字符式程序編輯器，通過智能化的自學(xué)習(xí)測量，即使不懂編程亦能應(yīng)用自如。
Intellectual self-study program: with clear tree editor and convenientcharacter editor, even new learner will feel like using with it.
11. 簡捷直觀的測量路徑顯示功能，以便判斷運動軌跡是否安全合理，測量過程是否干涉。
Visible measuring path display: for safety and anti-collision predictionbefore starting measurement.
12. 可實現(xiàn)手動測量與參數(shù)化的特征測量之間的無縫切換。
Instant switch between manual measurement and CAD feature auto measurement.
13. 具有CAD三維模型(SAT、IGES、STEP)的導(dǎo)入與轉(zhuǎn)換功能；可用鼠標(biāo)直接在模型上拾取基本幾何元素、曲線、曲面等元素，自動生成程序并完成特征測量。
3D CAD model (SAT、IGES、STEP) import andtransform; use mouse to pick geometric element, curve, surface, etc. from modeldirectly, and create measuring programａnd complete feature measurement automatically.
14. 基于三維模型的脫機編程、模擬測量和同步測量的實現(xiàn)，使編程更加直觀。
Offline programming, simulation measurement and synchro measurement whichbased on 3D model, makes programming more intuitional (Ext,Std).
15. 具備多種輸出格式，如：word、excel(Microsoft office或Open office)、bmp、pdf、iges、step、dat、文本文件。
Multi-output formats: word, excel (Microsoft office或Openoffice), bmp. Pdf, igs, step dat and text document.
16. 提供客戶自定義樣式的報告，方便客戶對測量結(jié)果進行統(tǒng)一管理。
Support customized report format, satisfy customer special needs andconvenient customer for result’s management.
全自動三坐標(biāo)測量儀服務(wù)條款Serviceterms：
1. 驗收規(guī)范Installation and Acceptance：
環(huán)境要求確認：依照<安裝使用環(huán)境技術(shù)要求>通過自檢合格并確認后方可安裝調(diào)試。
Confirmation of Environmental Requirement: The installation will be carriedout after Buy’s self-test approval and confirmation according to TechnicalRequirement for Installation Environment and Application.
2. 現(xiàn)場安裝調(diào)試Installation and Adjustment at Customer’sSite：
上海軒軼創(chuàng)析工業(yè)設(shè)備公司負責(zé)測量機的安裝、調(diào)試。設(shè)備到達用戶現(xiàn)場，卸車時應(yīng)檢查外包裝箱有否破損，做好詳細記錄并雙方簽字確認。所有包裝箱需要在我公司技術(shù)人員監(jiān)督和認可的情況下才能開啟。根據(jù)需要，用戶需提供內(nèi)部運送、拆裝支持和相應(yīng)的機器吊裝設(shè)備。進行測量機的安裝時，需在滿足供貨方所需求環(huán)境條件符合標(biāo)準(zhǔn)規(guī)定的情況下才能進行。
System installation, including start-up, assembles and metrology test willbe carried out by the service engineer of
3. 檢驗依據(jù)Inspection Criteria：
上海軒軼創(chuàng)析工業(yè)設(shè)備有限公司同用戶共同負責(zé)測量機安裝現(xiàn)場的*終驗收，*終的驗收將根據(jù)ISO 10360-2檢定規(guī)程執(zhí)行。設(shè)備驗收合格后，由雙方共同簽署《三坐標(biāo)測量機*終驗收報告書》。
XYCXIE and the end-user are commonly responsible for the on-siteinstallation. The ultimate acceptance and the metrology test will be performedaccording the regulation of ISO 10360-2 After the equipment acceptance, the both sides sign the "3D CMMFinal Inspection Report".
4. 驗收方法Acceptance Method：
在用戶現(xiàn)場調(diào)試后的測量機驗收方法，依據(jù)ISO 10360-2校準(zhǔn)規(guī)范執(zhí)行。
The acceptance method is based on the ISO10360 -2 to execute inspection andacceptance.
5. 檢定項目Testing Items：
5.1. 外觀及各部分的相互作用。Exterior appearance and the interaction between all the parts.
5.2. 計算機、打印機及軟件功能。Function of Computer, printer and software.
5.3. 探測誤差(R)。Probing error (R).
5.4. 示值誤差(E)。Error of indication (E).
6. 檢定方法：檢定前測量機應(yīng)通電24小時以上。
Testing Method: The machine should be on power more than 24 hours beforetest.
6.1. 目測和操作試驗檢定外觀及各部分的相互作用。
Visual observation and operation experiment are applied to test exteriorappearance and the mutual interaction between all the parts.
6.2. 用相應(yīng)的診斷程序檢定計算機、打印機及軟件功能。
Corresponding diagnostic testing procedures are applied to test thefunctions of computer, printer and software.
6.3. 探測誤差(R)的檢測。Test of Probing error (R).
在直徑為
On the datum ball of
7. 長度測量的示值誤差(E)的檢測。Error of indication for lengthmeasurements (E) test.
7.1. 在坐標(biāo)測量機的工作空間七個方位，每個方位測5個尺寸的量塊，每個尺寸的量塊測量三次。即35組測量長度總測量次數(shù)為105次。計算105個長度測量的誤差值△L(換算成?m)，如果無一個超出規(guī)定的E值，則坐標(biāo)測量機長度測量的示值誤差(E)的檢測被通過。
Seven positions are freely selected in the working space of coordinatemeasuring machine. Five measurers with different size are measured in eachposition and each measurer is measured three times. The total measuring timesis 105 times in 35 groups of measuring length.105 error values △L arecalculated (converted into um), if no one goes beyond the limit of the E, thistest of E is passed.
Within 35 Groups of measuring length, allowed a maximum of five groups inwhich one time going beyond the E in the three repeated measurements. For eachmeasuring length that goes beyond the limit of E, the corresponding positionshould be measured 10 times. If all the length measurements error of the △L,gained by 10-time repeated measurement, are within E value, the value of theirerror (E) test are passed.
8. 驗收交接Acceptance and handover：
8.1. 以檢定紀(jì)錄、裝箱單和合同為準(zhǔn)，雙方交接、驗收。
Both sides follow the procedures of handover and acceptance based on Testreport, packing list and contract.
8.2. 驗收合格，雙方代表在驗收報告上簽字。若有異議，協(xié)商解決。**問題可簽署備忘錄，以便服務(wù)、解決。
If acceptance is in conformity with the requirement, the representatives ofthe both sides sign in the test report. If objection, both sides should resortto negotiation for bilateral agreement. Remain problems may be recorded in thememorandum for further service and settlement.
9. 技術(shù)培訓(xùn)Technical training：
9.1. 培訓(xùn)內(nèi)容與約定Training Contents and Stipulation：
該課程旨在對測量機系統(tǒng)操作人員提供系統(tǒng)使用和坐標(biāo)計量技術(shù)基本培訓(xùn)。參加該課程人員一般要求具備計量基礎(chǔ)知識、計算機應(yīng)用知識及初級英語知識。
The course is designed to train operators based on the system applicationａnd on fundamentals of Coordinate Metrology. Persons attending this class areexpected to have some familiarity with metrology knowledge, PC applicationskill and primary English knowledge.
時間Duration：5個工作日Workingdays
地點Place：上海軒軼創(chuàng)析工業(yè)設(shè)備有限公司技術(shù)培訓(xùn)中心或用戶處At the XYCXIEtechnical training center
參加人數(shù)Attendees：2-3人Persons
9.2. 培訓(xùn)認證Training Certificate：
培訓(xùn)結(jié)束由我司培訓(xùn)中心及上崗認證小組進行考試，合格后頒發(fā)《三坐標(biāo)測量機操作合格證》。
For Attendees who passes the examination hold by XYCXIE training center andLeader team for certificate, they will obtain the “Certificate of CMM Operationａnd Application
10. 保修維護Warranty for Maintenance：
10.1. 質(zhì)保期：從安裝驗收合格之日起12個月，但不超過發(fā)貨之日起15個月。在此期限內(nèi)因我方原因造成的機器故障，負責(zé)免費維修。
Warranty Period: Within 12 months from the date of assemble and acceptance,but not exceeding 15 months from the date of shipment. During this periodmachine failure caused by our side is maintained with free of charge.
10.2. 質(zhì)保期外：我公司采取定期回訪與隨時電話咨詢相結(jié)合的售后服務(wù)制度，力求及時發(fā)現(xiàn)并解決用戶使用中存在的困難和問題，為用戶提供技術(shù)咨詢。
Extra Warranty Period: we will take telephone and regular visit to userswith a combinative after-sale advisory service.
Our company is responsible for the technical advisory services of metrologyfrom user with free of charge.
We provide life warranty services of machine for users with cost price.
Our company has spare parts which can be provided for the user with ourcost price.
We provide users with after-sales value-added technical service, such astechnical upgrades, retrofit, etc. by preferential price for life.
If our company’s regional office is in the User’s location, our overall after-saletechnical service is borne by the regional office.
11. 承諾Commitments(服務(wù)專線Service Line：)：
11.1. 質(zhì)量承諾For Product quality：如設(shè)備發(fā)生故障確認為質(zhì)量問題導(dǎo)致，我公司承諾免費維修維護。
XYCXIE will provide free maintenance service for machine if it is brokendown due to the quality problem.
11.2. 服務(wù)承諾For Service Quality：如我公司接到用戶設(shè)備故障請求服務(wù)電話，在8小時內(nèi)予以響應(yīng)，如有必要在24小時內(nèi)派技術(shù)人員赴現(xiàn)場解決問題。
If we get telephone request services aboutequipment failure from users, we will response to the request in 8 hours, ifnecessary we will send technical engineer to the customer’s site to solveproblems within 24 hours.
